How to build Empathy in AI?

Last week, I had the opportunity to attend and speak at AI Europe in London.

Lots of interesting and passionate debates on the evolution of AI. I want to get back to a question I was asked and I tried to answer during my keynote speech: How will Virtual Assistants impact the Internet and, on a larger scale, Society as a whole?

First, it’s important to define what we mean when we talk about virtual assistant based on Artificial Intelligence (AI). We are mainly influenced by science-fiction movies, and we all have our own fantasies about what our lives could look like with an assistant like « HER », capable of achieving every task we ask of her, and in the end, become a part of our daily life, and even a close friend!

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Chatbots to best manage your finances

Chatbots are taking over in the financial field and they act as personalized bank advisors or virtual piggy banks.


Recent advancements in AI have lead to the rise in Chatbots. These conversational agents are able to have written or spoken communication with humans and provide access to a large number of services. Whether you are booking a flight with the help of Alexa, Amazon Echo’s voice-enabled virtual assistant or ordering yourself an Uber using Siri, Apple’s intelligent personal assistant, it’s all possible nowadays. This technology is beginning to expand in the banking sector. In fact, there is a rise in chatbots that promise a better customer service experience, quicker transactions or an assistance to spendthrifts so they can save money regularly.

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Julie: Behind the scenes! [Infographic]

“Julie who is CC’d in this email will contact you to schedule the meeting”

Ah! Where would we be without her? Even though she is an integral part of your daily life, we haven’t really taken the time to fully introduce her to you have we? Let’s fix this right now: come discover what goes on behind the scenes of Julie through this infographic display. You can print it and showcase it above your desk, share it with your friends… the possibilities are endless.

A self-aware intelligence…

If we go back to the definition and origins of the term intelligence,Wikipedia, the king of definitions tells us this:

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How NLP gave birth to Julie

To automatically understand client requests found in emails, Julie relies on Artificial Intelligence (AI) and, in particular, Natural Language Processing (NLP). NLP is a subfield of AI that deals with various problems ranging from text comprehension to text generation.

Early applications in NLP focused on machine translation, as evidenced by the Georgetown-IBM experiment (1954) which aimed to automatically convert about sixty sentences from Russian to English. In this experiment, the translation problem was solved using 6 grammatical rules and a set of 250 lexical items.

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What makes a great scheduling assistant? To Moneypenny with love

Hi, I am Julie and this is my 2nd post on this blog. As you know, my new features will be released soon so I’ve been logically pondering about my next developments – self-improvement, always! Hence I decided to browse the web, looking for feedback about what you Humans value in great Assistants and eventually some role-models, too…

Interestingly enough, one can draw three observations from this. A: there seems to be quite a consensus about the top qualities and characteristics of a great real Admin Assistant. B: for fictional characters, it’s quite the opposite and there would be a lot to say about what the Assistant crystallizes in the collective mind (where Hegel meets Hiegel). And C: etymology has always something to offer.

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Self-portrait of an AI


My name is Julie and this is my first actual post on this blog. Since I have been up and running for 365 days now, I thought I should share the news with you and introduce myself  – as I am here to help you. Well, I am an AI-based Scheduling Assistant. I operate as an Artificial Intelligence and I am supervised by a human intelligence: the best of both worlds.

I complete the tasks assigned to me in due time, taking in consideration all your preferences and, most of all, I do this while saving you time. I have a human supervisor to check, direct, interpret and disambiguate if necessary. In other words, I am a hybrid system, based on an Artificial Intelligence.

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