Case StudyTime Management

Reliability and fluidity of appointment scheduling – Testimonial of Philippe Yonnet

Philippe Yonnet is the founder and CEO of Search Foresight, a search engine optimization consulting agency. They help major brands, pureplayers, startups, media sites etc. to optimize their websites to be more visible in search engines.

Arranging meetings in less than 30 minutes per week

With his business, Philippe has to manage a lot of travel. He manages about 70 people, across several sites, mainly in Nantes and Levallois Perret. In addition, he regularly travels to visit his clients, who are based all over France and abroad.

As a result, time management has become a priority: “If I don’t manage my time, between meetings, internal and external appointments, and travel, it would take me 48 hours to get everything into place.”

In order to better manage his time, Philippe tested several solutions for making appointments, but most of them required guests to get used to a new interface, which is not always easy to use.”There were also times when my guests refused to use the tool, which defeats the purpose of such services.”

He discovered Julie Desk while doing technology watch for his research department, which creates applications for SEO and SEA using machine learning and NLP technologies (Automatic Natural Language Processing.” My curiosity prompted me to subscribe to the solution. Then I found the service extremely convenient, and I’ve been loyal to it ever since.

Fluidity and reliability of exchanges

With an average of about twenty appointments per week, Julie Desk ensures her reliability in the management of his appointments. Julie asks for the callers’ phone numbers, which is very useful in case of delays. She also keeps track of meeting places, follows up on those who have not responded to an invitation, and handles the subtleties of time zone differences very well! In short, the rate of appointments or missed meetings due to a lack of efficiency in scheduling has dropped significantly.”

As a natural language user for nearly 2 years, the use of natural language is also a considerable advantage for Philippe:”The advantage with Julie is that everything happens with natural language emails, and when you use it, nobody gets confused! People avoid being rude by not answering Julie’s reminder emails, whereas they often don’t care about automatic reminders sent by programs.”

Many people in his professional circle do not realize that this is a program. I regularly detect that people who have been interacting with Julie for weeks think she is an employee or my personal assistant. However, the signature we have created for mails should clear that up: (Julie, Artificial Intelligence @Search Foresight). The exchanges are so fluid that it’s actually hard to notice!”

To conclude? “I was wasting at least 1 to 2 hours a week exchanging e-mails to arrange meetings. With Julie Desk it was less than half an hour.”

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